If something is wrong with your order, contact our team so we can review it.

Damaged, missing or incorrect items.

Email hello@selvalabs.us with your order number, product name, lot identifier and a description of the issue. Where relevant, include photographs of the package, shipping label and material received. Keep the packaging while we review your request.

Before returning material.

Contact us before sending any material back. Our team will review the issue and provide the appropriate instructions, including whether a return is needed. Please do not send laboratory materials without instructions.

Cancellations and preorder delays.

Contact us as soon as possible to request cancellation of an unshipped order. We will check fulfillment status before confirming the request. If a preorder dispatch estimate changes, we will notify you and offer the choice to wait or cancel the unshipped merchandise for a refund. A dispatch estimate is not a guaranteed arrival date.

Refunds and replacements.

We review the circumstances, order records and supporting information before confirming a refund or replacement. Approved refunds are returned through the original payment method where possible; bank and payment-provider processing times vary. Applicable consumer rights remain in effect.

Product handling.

Follow the storage and handling information on the product label and supporting documentation. Do not use a material that appears damaged or inconsistent with its documentation; contact us for review.